Choose the Right Contact Method

Using the correct channel and including complete information helps us understand the issue faster. For order-related support, keep your order number, registered phone number and photographs, where relevant, ready before contacting us.

How We Can Help

Our Support Process

1. Send your request. Use WhatsApp, phone or email and provide the essential information listed on this page.
2. Initial review. We identify the order, product or policy involved and may ask for limited additional information or evidence.
3. Verification. Where necessary, we check payment records, dispatch scans, photographs, package details, inventory information or the applicable published policy.
4. Resolution or next step. We explain the available action, which may include information, correction, courier follow-up, return review, replacement review, refund processing or a request for more evidence.
5. Closure. Keep the email or WhatsApp conversation until the matter is completed. If your concern remains unresolved, reply on the same thread so the history remains available.

Use These Email Subject Lines

Copying the relevant subject line helps your message reach the correct review queue.

The sample subject lines show the preferred format. Replace the sample order number or business name with the information applicable to your message.

Complaints and Grievances

We take genuine consumer complaints seriously. Before escalating a matter, please give customer support a reasonable opportunity to investigate it. Send your complaint to vayugaofficial@gmail.com using the subject “GRIEVANCE”, or contact us on WhatsApp. Include your order number, previous ticket or conversation details, a chronological explanation and the specific resolution you seek.

We may need to verify your identity or purchase before discussing private order information. Verification is intended to protect customer records. We will request only information reasonably necessary for the matter and will not ask for a password, OTP, UPI PIN or card security code.

If the complaint concerns a product purchased from a marketplace or third-party seller, first review the seller name on the invoice. VAYUGA can review product authenticity information that is available to us, but order cancellation, return pickup and payment settlement may be controlled by the marketplace or the seller from whom the purchase was made.

Nothing on this page removes any remedy or consumer right available under applicable Indian law. Our support team will try to resolve issues directly, but you may use an appropriate statutory or consumer redressal mechanism where applicable.

Health and Product-Safety Questions

VAYUGA provides general product and label information, not emergency or individual medical care. If you are pregnant, breastfeeding, treating a child, living with a medical condition, preparing for surgery, taking prescription medicine or concerned about an allergy or interaction, consult a qualified medical professional before using a wellness product.

When reporting a suspected product-safety issue, provide the product name, batch number, manufacturing and expiry details, purchase source, date of use, amount used and a factual description of what happened. Do not post private medical records publicly. We may request limited documentation through an appropriate channel to review the report.

Please also read our Medical Disclaimer. Support replies cannot be used as a prescription, diagnosis, personalised dosage, guarantee of effectiveness or permission to disregard professional advice.

Business, Bulk Order and Collaboration Enquiries

Retailers, organisations, wellness professionals, content creators and prospective service providers may email a concise proposal. Include your legal or trading name, website or professional profile, location, intended quantity or scope, expected timeline and relevant contact details. Sending a proposal does not create a partnership, agency, endorsement, distributorship or obligation to respond.

Do not publicly announce a collaboration, use the VAYUGA name or logo in advertising, claim authorised seller status or make product promises on our behalf unless written permission has been issued by an authorised VAYUGA representative. Any commercial arrangement is subject to separate verification, commercial terms and applicable law.

For bulk orders, stock and pricing depend on product, quantity, delivery location, payment confirmation and availability. A discussion or quotation is not a confirmed order until the stated acceptance and payment requirements are completed.

Privacy and Data Requests

For questions about personal information, account records, marketing messages or data correction, email us with the subject “PRIVACY REQUEST – VAYUGA”. To protect customers, we may verify that the requester is the relevant person or is lawfully authorised to act for them.

Do not send unnecessary identity documents in the first message. Describe the request and the account or order reference first; we will explain whether any further verification is reasonably required. Requests may be limited where information must be retained for tax, fraud prevention, dispute handling, legal compliance or another lawful purpose.

For full details about the information we collect, why it is used, cookies, payment and delivery providers, retention and user choices, please read our Privacy Policy.

Stay Safe from Fraud and Impersonation

Fraudsters may copy brand names, logos, product photographs or employee identities. Verify that website pages use the domain vayuga.in and that you are communicating through the contact details published on this page. Be cautious of unexpected messages offering guaranteed prizes, unrealistic discounts, paid jobs, investment opportunities or refunds in exchange for confidential banking information.

• VAYUGA will never ask you to disclose an OTP, UPI PIN, CVV, ATM PIN or online-banking password.
• Do not install screen-sharing or remote-control applications at the request of an unknown caller.
• Do not scan an unfamiliar QR code merely to “receive” a refund; verify the request independently.
• Check the recipient and payment amount before authorising any transaction.
• Report suspected impersonation with screenshots, profile links and phone numbers, but do not engage further with the suspected account.